TelTrans Chauffeured Ground Transportation provides Transportation Services 24/7/365. Normal business hours through Bookings and Reservation hours: Monday through Friday 9:00 AM to 6:00 PM.  If you call during normal business hours and our reservation specialists are busy, please leave us a message. A return call will be provided before the end of the normal business day. If you call outside of normal business hours, we kindly ask you to leave us a message and we will return your call the next business day. 

In case of an urgent or emergent matter, e.g. itinerary change or last-minute cancellation, you may contact the dispatch and a message will be relayed if it is about transportation services being provided outside of TelTrans’ normal business hours.

Dispatch is available whenever our Chauffeurs are out with clients providing services. The Dispatch is responsible for assisting our Chauffeurs and communicating with our clients who have scheduled transportation.

 

Here’s an example:  Mr. Smith called our office at 9:00 PM on Wednesday evening to make a reservation for Saturday afternoon at 2:00 PM.  Our Bookings and Reservation staff returned his call the next business day, which in the instance was Thursday to book and confirm Mr. Smith’s Saturday afternoon request.  Our Dispatch is available to our Chauffeur and Mr. Smith for any questions or concerns on Saturday while Mr. Smith is in transit to his destination with TelTrans.

A major credit card on file is required before finalizing a reservation.

TelTrans Chauffeured Ground Transportation has a very accommodating cancellation policy. We review the policy with our clients to ensure that all information in reference to cancellations is provided prior to finalizing a booking.  The policy is as follows:

 

Sedan, SUV or Van Cancellations must be received eight (8) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total. All cancellations for Sedans, SUVs and Vans booked for three (3) hours or more require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to booked start time; if customer cancels within eight (8) hours of booked start time a cancellation fee of 100 percent of the estimated trip total will be charged.

 

Limousine, Wedding Shuttle, Coach Bus require a 50 percent deposit at time of booking that becomes non-refundable (48) hours prior to contract start date; if customer cancels within 2 hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.

We require a credit card guarantee for potential damage or excessive cleaning costs that could occur during a rental. A $250 minimum cleaning fee will be charged if required.

Yes, all TelTrans Chauffeured Ground Transportation vehicles are Smoke-Free.

Yes, TelTrans Chauffeured Ground Transportation monitors Airport arrivals with flight tracking software.

Meet and Greet service at Philadelphia International Airport is included when you book a pick up. Our Chauffeur will meet you at your flight’s designated baggage claim and escort you out to our vehicle, which will be waiting in Zone 6 of the Commercial Transportation Roadway.

TelTrans Chauffeured Ground Transportation provides Trans Station Service to/ from 30th Street Station (PHN), Philadelphia, PA, Trenton Transit Center (TRE), Trenton, NJ and Hamilton Train Station (NEC), Hamilton, NJ.

 

All vehicles are stocked with bottled water and mints. Sedans also have Kleenex and daily newspapers. Limousines set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam, glassware or containers are not permitted on in vans. You may also have TelTrans stock your vehicle with beverages and snacks of choice for an additional charge.

New Jersey State Law permits alcohol in vehicles only that have a partition between our chauffeur and the passengers. Our six, eight and ten passenger limousines meet this requirement. TelTrans Chauffeured Ground Transportation prohibits under-age drinking.

Yes, you can pay cash for your trip. However, a major credit card is required to book your reservation.

Yes, TelTrans can provide receipts most conveniently by e-mail once the job is complete.

Industry standard Gratuity is 20%

TelTrans Chauffeured Ground Transportation includes the Chauffeur’s gratuity in all our reservations as a convenience to our clients but if you would like to tip your chauffeur directly, no problem, just let us know. If you feel your driver deserves extra for outstanding service, that is between you and your chauffeur. Weddings and Proms have the minimum mandatory gratuity built in.

Extra stop charges depend on the type of service you are using. For an hourly service, any/all stops are permitted at no additional charge, since you are paying for the time you are in the vehicle. For our standard pick up & drop off reservations, (i.e. airport transportation, train stations, cruise terminals, medical appointments) additional charges apply for extra stops. The exact cost will vary upon location. Please confirm this with your reservation specialist when making a reservation.

For Commercial Airport pickup, TelTrans grants a 30-minute grace period from the most recently available/updated arrival time. For Private Airport or FBO arrivals, we provide a 15-minute grace period. We do not monitor/track train arrivals, there is a 15-minute grace period on all train station pickups. Thereafter, wait-time will be charged at the vehicle’s hourly rate. For all other pick-up locations, a 15-minute grace period will be granted, thereafter, wait time will be charged at the vehicle’s hourly rate retroactive to the original pick up time.

Yes, our vehicles are fully licensed and insured.

Yes, we do, information is located under our Specials page, you may also contact a reservation specialist for more details on current discounts and promotions.

Yes, TelTrans Chauffeured Ground Transportation picks up clients in Medford, NJ. We service all towns in Burlington County New Jersey.

TelTrans Chauffeured Ground Transportation offers airport shuttle service in South Jersey to Philadelphia International Airport (PHL)

If you require Airport Transporation to/from a location not liste, please contact us, we'd be glad to discuss your travel needs and accomodate your request.

Yes, TelTrans Chauffeured Ground Transportation offers hourly limousine rentals.

TelTrans Chauffeured Ground Transportation provides services to all towns located in Burlington County, please see the list below:

 

TelTrans Transportation offers Airport Transportation to Trenton-Mercer Airport (TTN).

TelTrans Chauffeured Ground Transportation offers many types of limo services to include but not limited to:

Contact us to Book Your Reservation Today!